Frequently Asked Questions

This section provides answers to commonly asked questions about booking, payment, cancellation policies, vehicle types, amenities, and more.

The Platinum Ride strives to provide exceptional customer service, and their FAQ section serves as a valuable resource for clients seeking information about their services. 

More questions?

How do I book a ride with The Platinum Ride?

Booking a ride with The Platinum Ride is easy and convenient. You can make a reservation online through their website or call their customer service team for assistance. Be sure to provide your pickup location, date and time, destination, and any specific vehicle requests.

What is The Platinum Ride's cancellation policy?

If you need to cancel your reservation with The Platinum Ride, they require a minimum of 24 hours notice before the scheduled pickup time to avoid any cancellation fees. If the cancellation is made less than 24 hours before the pickup time, a 50% cancellation fee will apply.

What payment methods does The Platinum Ride accept?

The Platinum Ride accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept payments through PayPal for added convenience.

What types of vehicles does The Platinum Ride offer?

The Platinum Ride offers a diverse fleet of luxury vehicles including GMC Yukon XL SUV, Chrysler 300, Lincoln MKT, and Cadillac XTS.